It is important to me that each guest receives individualized attention during their visit. Only persons being serviced come to appointments. No Children allowed in the salon unless they are receiving a service with a professional.
Thank you for your understanding.
In order to provide all clients with the most accurate scheduling, a 24 hours notice is required for ALL cancellations. If a 24 hour notice is not given or client is a no show for service, 30% of service total does apply and will be due before a new appointment is schedule.
Late/No Show Policy
In the situation where you arrive 10+ minutes late or do not show up to your appointment, this is considered a cancellation. You will be asked to reschedule and pay a cancellation fee of 30% of your projected service total.
Service "Downgrade" Policy
Please notify me of any service downgrades at least 24 hours before your appointment. If you decide you would like to downgrade from the original service chosen at booking, this will be considered a cancellation of said services and the same 30% fee does apply. Please notify me of any service downgrades at least 24 hours before your appointment.
Should you be unhappy with your color or cut, let me know within 7 days of the appointment and we will discuss options to change your hair to the desired look you are going for. Keep in mind, I will NOT back hair color/ fading/ etc. if you do not take home the proper aftercare products purchased in salon.
Product Return Policy
I am confident in the products I offer and hope you will love them as much as I do. However, if you are unhappy with the product purchased, please let me know within 7 days of purchase and you will receive a full refund in exchange for the products you purchased.